ADR in the Retail Industry

Within the retail industry, ADR is there to help if you have an ongoing dispute with a retailer, trader, or business, over the supply of goods or services.

If you have been unable to settle your complaint with the trader directly, you can come to an ADR provider – such as RetailADR – to get things resolved out of court!

If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.

Start A Complaint

Here’s how ADR works in the context of RetailADR:

You complain to the trader. Their response – or lack thereof after 8 weeks – leaves you unsatisfied. So, you come to RetailADR – a neutral third party.

Within 90 days of receiving all the information and evidence, we decide who’s in the right, and what’s owed. If you accept our decision, it becomes legally binding. Simple!

RetailADR is FREE for consumers to use, and is therefore a much cheaper alternative to taking court action; coming to us costs you nothing!

Our Complaint Handlers and Adjudicators are here to help you and the supplier reach a solution.

What are the advantages of using ADR?

• You may resolve your problem with a retailer/shop far more quickly than you would via court
• The procedure is less formal than going to court
• The decision is not binding on you unless you accept it, still leaving you free to pursue your complaint in court if you wish
• It’s FREE
• The procedure is confidential

If you have an ongoing dispute with a retailer/shop and are seeking a resolution then please click here for more information on what complaints RetailADR can deal with.

Consumer Dispute Resolution Limited (CDRL) is a not for profit alternative dispute resolution (ADR) provider, approved, under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. 

Below is a list of ADR schemes which CDRL operates:

RetailADR – For complaints against retailer and traders, in relation to purchases of goods and services, made online and in-store by consumers/customers.

AviationADR – For complaints against an airline, in relation to flight delay, cancellation, denied boarding, disability discrimination and luggage issues (lost, delayed or damaged) or an airport.

UtilitiesADR – For complaints against utility providers and Home service providers, in relation to boiler installations and repairs, trader services provided at your home and non-micro business billing.

CommsADR – For ‘non-regulated’ complaints against communication businesses in relation to video on demand services, mobile handsets, and non-micro business billing disputes.