Retail ADR
How to make a consumer complaint about Restaurants and Takeaways?
If you have an ongoing dispute with a Restaurant or Takeaway, then you can submit your complaint to RetailADR for FREE!
You may have a problem/dispute with the restaurant’s or takeaway’s food or services, which you have found to be unsatisfactory.
If this is the case, and you have already complained to the restaurant, you can use our complaint form to get your complaint process started.
Restaurant and Takeaway Complaints
Before you file your complaint with us
Please note that to be eligible to make a complaint against a restaurant or takeaway, you must have already complained to them directly in writing and either:
- Received a Final Written Response
- Given the restaurant/takeaway 8 weeks to respond to your dispute
… You can only submit your complaint to RetailADR once at least 1 of these conditions has been fulfilled.
RetailADR can only deal with unresolved complaints.
Which consumer complaints in the Restaurant and Takeaway sector does RetailADR cover?
The restaurants and takeaways sector cover complaints against any independent restaurant, restaurant chain, independent takeaway, fast-food outlet (including drive-thru’s), independent fast-food outlet, cafe and snack bar etc. Below is a list of popular sources of complaints which RetailADR handles within the restaurants and takeaways sector:
- Independent restaurants
- Restaurant chains
- Fast-food outlets
- Drive-thrus
- Fish and Chips
- Indian restaurants
- Italian restaurants
- Chinese restaurants
- Cafes
- Snack bars
Complaints RetailADR can deal with:
- Returning goods
- Faulty goods
- Missing parts
- Delivery
- Customer service
- Pricing
- Misrepresentation
- Product description
Please click HERE for more information.
If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.
Ways to Complain
There are three (3) ways to bring your complaint to RetailADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
UtilitiesADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about RetailADR, please view our FAQ page.
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