Retail ADR

How to make a consumer complaint against a Gym or Health Club?

If you have an ongoing dispute with a gym or a health club, then you can submit your complaint to RetailADR for FREE!

You may have a problem or a dispute with the gym’s goods/products you purchased, or services which you have found to be unsatisfactory.

If this is the case, and you have already complained to the gym or health club, you can use our consumer complaint form to get your complaint process started.

Start A Complaint

Gym Complaints & Health Club Complaints

Before you file your complaint with us

Please note that to be eligible to use RetailADR to make a complaint against a gym, you must have already complained to that gym or health club directly in writing and either:

Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
Given the gym 8 weeks to respond to your dispute

… You can only submit your dispute to us once at least 1 of these conditions is fulfilled.

RetailADR can only deal with unresolved complaints.

Which consumer complaints in the Gym and Health Club Sector does RetailADR cover?

The gym and health club sector covers consumer complaints against any private gym or health club and franchise gyms. Below is a list of popular sources of complaints which RetailADR handles within this sector:

Gyms
Health Clubs
Activity Centres
Day Spas
Sports club

Complaints RetailADR can deal with:

Returning goods
Faulty goods
Missing parts
Delivery
Customer service
Pricing
Misrepresentation
Product description

Please click HERE for more information.

Our Powers

We can:

Direct the retailer to take, or desist from taking, certain steps – such as providing a refund or exchange or issuing a formal apology.
Direct the retailer to pay you a financial award by way of compensation (up to £25,000) for proven financial loss – where appropriate and applicable.

If the retailer/trader is a member of RetailADR, they will be contractually obligated to implement our decision. However, if the retailer is not a member it will be within their discretion. In most circumstances, we would expect non-member retailers to reconsider their position.