Retail ADR
How to make a consumer complaint about a Furniture Shop?
If you have an ongoing dispute with a Furniture Shop, then you can submit your complaint to RetailADR for FREE!
You may have a problem/dispute with the Furniture Shop’s goods/products you purchased, or services which you have found to be unsatisfactory, such as:
- Receiving faulty furniture which was not fit for purpose
- The furniture was not as described
If this is the case, and you have already complained to the Furniture Shop, you can use our consumer complaint form to get your complaint process started.
Furniture Shop Complaints
Before you file your complaint with us
Please note that to be eligible to make a complaint against a furniture shop using RetailADR, you must have already complained to that furniture shop directly in writing and have either:
- Received a Final Written Response (also known as a ‘Deadlock Letter’)
- Given the furniture shop 8 weeks to respond to your dispute
… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.
RetailADR can only deal with unresolved complaints.
Which consumer complaints in the Furniture Shop sector does RetailADR cover?
The furniture shop sector covers consumer complaints against any furniture stores, high street furniture shops, and online stores. Below is a list of popular sources of complaints which RetailADR handles within this sector:
- Furniture stores
- Furnishing stores
- Furniture repair shops
- Online furniture stores
Complaints RetailADR can deal with:
- Returning goods
- Faulty goods
- Missing parts
- Delivery
- Customer service
- Pricing
- Misrepresentation
- Product description
Please click HERE for more information.
If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.
Ways to Complain
There are three (3) ways to bring your complaint to RetailADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
UtilitiesADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about RetailADR, please view our FAQ page.
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