Retail ADR
How to make a consumer complaint about Funeral Directors?
If you have an ongoing dispute with a Funeral Director, then you can submit your complaint to RetailADR for FREE!
You may have a problem or dispute with a product or service associated with a funeral director, such as:
- The coffin, headstone or urn you purchased was found to be unsatisfactory
- A complaint in relation to the funeral service
If this is the case, and you have already complained to the funeral director, you can use our ‘Funeral Directors’ complaint form below to get your complaint process started.
Funeral Directors Complaints
Before you file your complaint with us
Please note that to be eligible to make a complaint against a funeral director, you must have already complained to them directly in writing and either:
- Received a Final Written Response (also referred to a ‘Deadlock Letter’)
- Given the Funeral Director 8 weeks to respond to your dispute
… You can only escalate your complaint with RetailADR once at least 1 of these conditions has been fulfilled.
RetailADR can only deal with unresolved complaints.
Which consumer complaints in the Funeral Directors sector does RetailADR cover?
The funeral directors sector covers complaints against any independent funeral directors or chain of funeral directors.
Complaints RetailADR can deal with:
- Returning goods
- Faulty goods
- Missing parts
- Delivery
- Customer service
- Pricing
- Misrepresentation
- Product description
Please click HERE for more information.
If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.
Ways to Complain
There are three (3) ways to bring your complaint to RetailADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
UtilitiesADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about RetailADR, please view our FAQ page.
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