Retail ADR
How to make a consumer complaint about a Delivery Courier?
If you have an ongoing dispute with a delivery courier, then you can submit your complaint to RetailADR for FREE!
You may have a problem or dispute with a delivery courier service, such as:
- The package you sent was damaged in transit
- The parcel you sent was lost
If this is the case, and you have already complained to the delivery courier service, use our consumer complaint form to get your complaint process started!
Delivery Courier Complaints
Before you file your complaint with us
Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either:
- Received a Final Written Response (also known as a ‘Deadlock Letter’)
- Given the company 8 weeks to respond to your dispute
… You can only hand your complaint to RetailADR once at least 1 of these conditions is fulfilled.
RetailADR can only deal with unresolved complaints.
Which consumer complaints in the delivery courier sector does RetailADR cover?
The delivery couriers sector covers complaints against any couriers, parcel collection and delivery services etc. Below is a list of popular sources of complaints which RetailADR handles within the delivery couriers sector:
- Parcel collection
- Post office
- Delivery services
- Couriers
- Freight deliveries
Complaints RetailADR can deal with:
- Returning goods
- Faulty goods
- Missing parts
- Delivery
- Customer service
- Pricing
- Misrepresentation
- Product description
Please click HERE for more information.
If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.
Ways to Complain
There are three (3) ways to bring your complaint to RetailADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
UtilitiesADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about RetailADR, please view our FAQ page.
Curious about your Consumer Rights?
We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:
