Retail ADR
Consumer Rights Act 2015: Checklist for Businesses
The Department for Business, Innovation and Skills (BIS) has put together a checklist for the Consumer Rights Act to help businesses ensure they have everything covered.
The Consumer Rights Act came into force on the 1 October 2015. The law has become clearer and easier to understand, saving businesses and consumers time and money.
Read through the different sections below and click on the links for further information.
How to comply with the Consumer Rights Act
Know the facts
- A summary of the new Consumer Rights law is available HERE.
- If you have any questions call the Business Support Helplines.
Check the following:
Returns
Is your Returns Policy up to date and do your customers know what it is?
You may wish to display a summary of Consumer Rights in your place of business, or have it in a handy place for customer facing staff.
You can see a summary HERE.
Further information about return policies can be found HERE.
Complaints
Is your complaints procedure up to date and do your customers know what it is?
All traders selling to consumers, whether or not they intend to use ADR, will need to give the consumer details of a certified ADR provider and inform the consumer about whether they intend to use that provider from 1 October 2015.
Did you know that RetailADR is one of the primary Alternative Dispute Resolution (ADR) providers in the UK Retail sector, alongside the Furniture and Home Improvement Ombudsman?
If you’re a trader interested in subscribing to RetailADR and becoming a member of our ADR scheme, please see information on this HERE.
See what traders are already subscribed to RetailADR HERE.
Find out about Alternative Dispute Resolution HERE.
If a trader has refused, ignored, or otherwise left a consumer unsatisfied after they made a complaint, the consumer can escalate matters for FREE with RetailADR.
Contracts
Have you checked that your contracts with customers don’t contain unfair terms?
Did you know businesses cannot opt out of consumer rights and remedies?
You can check whether your terms are compliant with the law HERE.
Information for Consumers
Is the information you provide consumers compliant with the Consumer Contract Regulations and the Consumer Rights Act?
Find out what information you need to provide to your customers HERE.
Competition
Are you complying with competition law to make sure your customers are getting the best deal?
Check the Competition and Markets Authority’s (CMA) guidance on consumer rights and cartels HERE.
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