Before making a complaint about Footasylum

Please note that to be eligible to make a complaint against Footasylum, you must have already complained to Footasylum directly in writing and either:

• Received a Final Written Response (sometimes referred to as a ‘Deadlock Letter’)
• Given Footasylum 8 weeks to respond to your dispute

… You can only submit your complaint to us once at least 1 of these conditions has been fulfilled.

RetailADR can only deal with unresolved complaints.

What Footasylum complaints can we deal with?

RetailADR can deal with most disputes between consumers and traders including disputes in relation to:

• Returning goods
• Faulty goods
• Missing parts
• Delivery
• Customer service
• Pricing
• Misrepresentation
• Product description

Please Note:

Use of the RetailADR scheme is FREE to consumers and can be submitted without the need for any independent advice or third-party representation.

If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to RetailADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

RetailADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about RetailADR, please view our FAQ page.

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