Retail ADR
How to make a consumer complaint about a retailer in the Health and Beauty industry?
If you have an ongoing dispute with a retailer in the Health and Beauty industry, then you can submit your complaint to RetailADR for FREE!
You may have a problem or dispute with a health and beauty product or service, for example:
- Cosmetics
- Massage therapy
- Chemists
- A hair salon
If this is the case, and you have already complained to the retailer, you can use our complaint form to get your complaint process started. RetailADR can then respond to you as soon as possible with a resolution.
Health and Beauty Complaints
Before you file your complaint with us
Please note that to be eligible to make a complaint against a health and beauty retailer, you must have already complained to that retailer directly in writing and either:
- Received a Final Written Response (sometimes referred to as a ‘Deadlock Letter’)
- Given the retailer 8 weeks to respond to your dispute
… You can only hand your complaint to RetailADR once at least 1 of these conditions is fulfilled.
RetailADR can only deal with unresolved complaints.
Which consumer complaints in the Health and Beauty sector does RetailADR cover?
The health and beauty retail sector covers complaints against any hair salon, barbers, beauticians, cosmetic retailers etc. Below is a list of popular sources of consumer complaints which RetailADR handles within the health and beauty retail sector:
- Cosmetic retailers
- Massage therapists
- Health shops (vitamin supplements)
- Hair salons
- Beauticians
- Barbers
- Nail bars
- Chemists
- Opticians
Complaints RetailADR can deal with:
- Returning goods
- Faulty goods
- Missing parts
- Delivery
- Customer service
- Pricing
- Misrepresentation
- Product description
Please click HERE for more information.
If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with RetailADR.
Ways to Complain
There are three (3) ways to bring your complaint to RetailADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
UtilitiesADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about RetailADR, please view our FAQ page.
Curious about your Consumer Rights?
We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:
