Retail ADR

How to make a consumer complaint about a bridal shop?

If you have an ongoing dispute with a bridal shop, then you can submit your complaint to RetailADR for FREE!

You may have a problem or a dispute with the bridal shop’s goods/products you purchased, or services which you have found to be unsatisfactory.

If this is the case, and you have already complained to the bridal shop, you can use our consumer complaint form to get your complaint process started!

Start A Complaint

Bridal Shop Complaints

Before you file your complaint with us

Please note that to be eligible to make a complaint against a bridal shop, you must have already complained to that bridal shop directly in writing and either:

Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
Given the bridal shop 8 weeks to respond to your dispute

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

RetailADR can only deal with unresolved complaints.

Which consumer complaints in the Bridal Shop Sector does RetailADR cover?

The bridal shop sector covers consumer complaints against any bridal stores, high street bridal shops, and online stores. Below is a list of popular sources of complaints which RetailADR handles within this sector:

Bridal shops
Wedding gown shops
Wedding dress designers
Online bridal stores

Complaints RetailADR can deal with:

Returning goods
Faulty goods
Missing parts
Delivery
Customer service
Pricing
Misrepresentation
Product description

Please click HERE for more information.

Our Powers

We can:

Direct the bridal shop to take, or desist from taking, certain steps – such as providing a refund or exchange or issuing a formal apology.
Direct the bridal shop to pay you a financial award by way of compensation (up to £25,000) for proven financial loss – where appropriate and applicable.

If the bridal shop is a member of RetailADR, they will be contractually obligated to implement our decision. However, if the bridal shop is not a member, it will be within their discretion. In most circumstances, we would expect non-member retailers to reconsider their position.